Our goal is to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we are here to help. Please review our refund and returns policy below:
Timeframe for Returns:
You have 30 days from the date of delivery to initiate a return. If 30 days have passed since the package was delivered, we regret to inform you that we cannot offer you a full refund or exchange.
Eligibility for Returns:
To be eligible for a return, your item must meet the following criteria:
- The item must be unused and in the same condition that you received it.
- It must be in its original packaging.
- Proof of Purchase: To complete your return, we require a receipt or proof of purchase. Please ensure you retain a copy of your purchase confirmation or receipt.
Partial Refunds:
Partial refunds are based on our discretion and may be granted under the following circumstances:
- Partial refunds may be granted under the following circumstances:
- Obvious signs of use.
- Any item not in its original condition, is damaged, or has missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Handling of Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team at support [@] cus2mizer.com within 48 hours of receiving the package. We will guide you through the process of returning the item and arrange for a replacement or refund.
Restocking Fees:
We do not charge any restocking fees for returned items.
Notification of Refund Approval or Rejection:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also promptly notify you of the approval or rejection of your refund.
Gift Returns:
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be informed about your return.
Return Shipping Instructions:
To initiate a return, please contact our customer support team at support [@] cus2mizer.com with your order ID. We will provide you with a return address nearest to your location.
Tracking and Proof of Shipment:
For items of higher value, we recommend using a trackable shipping service and keeping a record of the shipment details. This will help ensure a smooth return process and provide proof of shipment if needed.
Refund Processing Time:
If your return is approved, your refund will be processed within 24 hours. Please note that it may take 5-10 business days for the refund to reflect on your account, depending on your financial institution.
If you have any questions or need further assistance regarding refunds and returns, please do not hesitate to contact our customer support team at support [@] cus2mizer.com.
Thank you for shopping with us, and we appreciate your understanding of our refund and returns policy.